Vendor & Partner Terms

1. Service Level Standards (SLAs)

All contracted vendors must adhere to strict operational standards:

• Prompt issuance of booking vouchers within 4 hours of confirmation.
• Maintenance of active commercial passenger insurance for all transport vehicles.
• English-speaking and multi-lingual licensed guides for tour operations.

2. Invoicing & Payment Settlements

Vendor invoices are reconciled on a bi-weekly or monthly basis against verified guest vouchers. Payment terms are NET 15 days upon statement agreement unless otherwise specified in individual commercial contracts.