Refund & Cancellation Policy
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Refund, Cancellation & Modification Policy
Clear rules outlining refund eligibility across all service categories offered by Springfield Travel.
| Service Category | Cancellation Window & Fee | Refund Policy & Conditions |
|---|---|---|
| Global Visa Filings Schengen, UK, USA, Canada, Japan | Prior to Document Vetting: 100% Refund Post Submission: Non-Refundable | Consular fees and VFS/TLS fees paid directly to embassies are strictly non-refundable once submitted, regardless of visa approval outcome. |
| UAE Tourist Visas 30/60 Days & 5-Year Multiple Entry | Prior to ICP/GDRFA filing: 90% Refund Post Application: Non-Refundable | Once entry permit application is lodged in government systems, government charges cannot be refunded. |
| Outbound Tour Packages Maldives, Bali, Georgia, Europe | >30 Days: 90% Refund 15–30 Days: 50% Refund <14 Days: Non-Refundable | Refunds calculated minus non-refundable flight tickets or hotel deposits enforced by third-party suppliers. |
| Inbound Safaris & City Tours Desert Safari, Dhow Cruise, Abu Dhabi | >24 Hours Notice: 100% Refund <24 Hours Notice: Non-Refundable | Full refund provided if tour is cancelled by Springfield Travel due to adverse weather or safety alerts. |
| Flights & Hotel Bookings Standalone E-Tickets & Rooms | Per Fare Rules | Subject strictly to the operating airline's fare penalty rules or hotel property's cancellation windows. |
Refund Processing Timelines
Approved refunds are processed back to the original form of payment within 7 to 14 business days. Payment gateway processing fees (typically 2.5%) may be deducted depending on merchant provider policies.